Billing & Account
Payment issues
What to do if a payment fails.
If a payment fails, your card may have expired, hit a limit, or been declined by your bank.
What to do
- Check the card details in your billing settings and update them if needed.
- Confirm with your bank that the charge is not being blocked.
- Once the card is updated, billing will retry.
If a payment keeps failing after you have checked the card, contact support.